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Our Response to COVID-19

2022/5/3News

Dear Valued Guest,

 

The health and safety of our guests and employees is our first priority and we are committed to providing you with the highest level of service and satisfaction.

 

<<Guam Safe Certified Hotel>>

Guam Reef Hotel was recognized as one of the “Guam Safe Certified” businesses on Guam that is in compliance with the standards set forth by Guam Safe Certified and WTTC (World Travel and Tourism Council) Safe Travels, demonstrating the upmost care and pride in the following safety and hygiene protocols for two consecutive years in 2021 & 2022.

 

 

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PUBLIC AREAS

 

1. Temperature Check

A thermal scanner is installed at the entrance of the hotel  and all visitors including staying guests are asked to undergo temperature screenings upon entry to the building.

 

 

 

 

2. Wearing of Masks

Due to the Executive Order No. 2022-13, effective May 3, 2022, the wearing of masks inside the hotel is optional for all visitors and staying guests. However, for the safety of our guests, we encourage the use of masks when in crowded situations.

All staff are strongly recommended to wear masks.

 

 

3. Hand Sanitizer Station

Hand Sanitizers are placed in the public area for our guests to keep good hand hygiene.

 

 

 

4. Frequent Disinfection and Sanitization

We ensure regular disinfection and sanitization of all facilities inside the hotel with extra attention to high-touch areas including elevator buttons, door handles, tables and chairs, gym equipment, restrooms etc. to maintain good hygiene.

 

 

 

5. Protective Acrylic Boards

Acrylic boards are placed in between guests and staff in some areas including Front Desk and Guest Service to prevent droplet infection.

 

 

 

 

6. Temporary Closure and Limited Services

Some facilities and services have been temporarily closed or suspended until further notice. For more details, please click HERE.

 

 

ACCOMMODATIONS

 

1. Thorough Room Cleaning & Utilization of Ozone Generators

Thorough room cleaning and sanitizing is conducted with particular attention paid to high touch items including TV remote, door handles, telephones, water faucet handles, etc. Ozone generators are used to clean guest rooms after check out to disinfect the room under controlled conditions.

If you prefer to limit our housekeeping staff’s entry to your room during your stay, we are happy to adjust our service accordingly. Please let us know your preference; reducing the frequency of housekeeping or just delivering additional amenities to your door (contactless delivery).

 

2. Linen Cleaning

We elevated the linen cleaning temperature from commercial grade to hospital grade and are following the guideline for laundry protocols provided by American Hotel & Lodging Association (AHLA).

 

 

 

 

 

 

TRANSPORTATION

 

1. Ozone Generator Cleaning of Hotel Vehicles

We utilize ozone generator to clean our hotel vehicles after each use so that we can offer COVID-safe transportation services.

 

 

 

 

 

 

EMPLOYEES

 

1. Health Check 

Before entering the hotel, all employees are required to undergo temperature screenings and anyone displaying a temperature of 99.5°F (37.5°C) or above are required to return home and seek medical assistance.

Any employee showing symptoms of COVID-19 at home are also required to stay home and seek medical assistance.

 

 

2. Hand Hygiene

All employees are instructed to keep good hand hygiene by regular and thorough hand washing and hand sanitizing. Hand sanitizer dispensers are placed in the back of the house.

 

 

 

3. Personal Protective Equipment 

Proper Personal Protective Equipment (PPE) is provided to employees depending on the job assignment and we strongly recommend all employees to wear masks.

 

4. Training

All employees received training on the infection controls including hygiene measures and proper use of PPE.

 

(*More pictures related to the COVID-19 response can be found HERE.)

 

 

Above measures are subject to change without prior notice depending on the announcement of the Government of Guam.

We will continue monitoring the COVID-19 updates and respond appropriately based on the advice and requirements issued by our local authorities.

Your understanding and cooperation is greatly appreciated.

 

Yasuo Hoshino

President and General Manager

Guam Reef Hotel

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Guam Reef Hotel

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