Q&A

Frequent Asked Question

Frequent Asked Question

  • Please upgrade my room

    We are sorry to inform you that we do not offer a free upgrade in advance. If you want to upgrade your room with some additional payment, please refer folowings.
    Reservation through travel agents : please contact with your agent and ask for upgrade.
    Reservation through online agent : Please make a reservation with new category and then cancel old reservation. However, for this cancellation, the original cancellation policy may apply. If your cancellation is made within the cancellation charge period, you have to pay for the charges and it never be waived.

  • Please upgrade my room upon check in or after check in

    It is based on the availability. Sometimes we are not able to upgrade your room even you pay additional fees. Also we cannot offer this upgrade in advance.

  • Plese arrange airport pick up / drop off service

    We offer airport pick up / drop off service. The fee for this service is USD30.00 per way per car. Please send your inquiry from the bottom linkĀ at least 3 days prior to check-in date.

  • I arrange airport pick up service and where should I go?

    Our staff will wait for you at Arrival Lobby Area which just exit from custom. Our staff will have our hotel’s sign board with your name.

  • I will arrive at 4:30am and need a room to check in around 6:30am

    If your flight arrival time is on early morning, please book your room 1 day before your arraival date. E.g: If your arrival time is 4:30am on 10APR, please make a reservation from 09APR.

  • Hotel offer a transportation service to other Hotel?

    We are sorry. We only offer the transportation service between hotel and airport. Please use the taxi which is available from our main entrance area.

  • How early should I be at airport for departure?

    We suggest that you should be there at least 2 hours prior the departure time. Sometimes it takes about one hour or more from check-in to the boarding gate.

  • Do you have Baby baggy rental?

    Yes. We rent baby stroller. The fee is USD5.00 per day.

  • Can we use my PC or charge to my phone?

    Please check your outlet type and voltage. Hotel’s outlet type is A-type and voltage is 120V. If your AC adapter has an A-type plug and states that 50-60Hz 100V-240V, you can use without transformer. Otherwise you may need transformer and/or adapter for socket.

  • Do you have wheel chair available?

    Yes. We have wheel chair available for disabled guests. Please let us to know in advance for better service.

  • Can you able to arrange optional tour via email?

    We are sorry. We ask to arrange optional tour such as island sightseeing from the travel agents.

  • How is your hotel baby(little kids) friendly?

    We are able to arrange Baby bed and/or Bed guard for free of charge. We have water dispenser which available both hot and cold water in all the rooms. It might help you to make milk and/or baby food. We can not set microwave oven inside the room. Guest Service or Front Desk will help you for microwave.

  • How is the internet connection in your Hotel? Is that Free of charge?

    Now, we offer Wi-Fi for free of charge entire hotel including guest room. If you need to use cable internet, it is available inside the room and USD11.00 per 24H.