FAQs

Yes, you may make a reservation by phone.

Our check in time is 15:00PM.
If you are arriving in the morning, we suggest you book your room a day before your arrival date.

The cancellation policy differs according to your reservation types.
Please check your reservation.

Yes. Our Front Desk is open 24/7.

We are sorry to inform you that we do not offer a free upgrade in advance.
If you want to upgrade your room with some additional payment, please refer folowings. Reservation through travel agents : please contact with your agent and ask for upgrade.
Reservation through online agent : Please make a reservation with new category and then cancel old reservation.
However, for this cancellation, the original cancellation policy may apply.
If your cancellation is made within the cancellation charge period, you have to pay for the charges and it never be waived.

The occupancy limit differ from room to room.
You can find the details under each room listing on our website.

Check-in time is 3 PM. Check out time is 12 noon.

It will depend on the Occupancy.
Prices will change according to the category of the room, so please contact us for details.

Unfortunately, it is impossible to choose number or location.
Room assignments are based on availability upon check in date.

Bed types and sizes differ according to room type.
You can find the details under each room listing on our website.
Beach Tower 120 cm x 203 cm
Infinity Tower 134 cm x 203 cm
King 193 cm × 203 cm
Extra bed 100 cm × 190 cm.

Voltage is 120 V 60 Hz.The type of the outlet is A type (same as Japan).

In Guam, the Natasha Protection Act prohibits smoking indoors, including in hotels and restaurants.
However, smoking is allowed on the balcony and each guest room is equipped with an ashtray.
When smoking on the balcony, please close the windows.
If smoking occurs inside the guest room, a penalty fee may be charged.
Additionally, there are two designated outdoor smoking areas near the lobby in public area (please see below for details).

Free Wi-Fi is available throughout the hotel.A password is required to use Wi-Fi in the room, so please ask our Front Desk.

We have varieties of channels available, including NHK, CNN International and Korean channels.

We have wheelchairs, umbrellas, cribs, bed guards, strollers (with charge) and transformers. Please note that the number of items are limited.

We provide bath towels, Face towels, Slippers, Bath robes, Shampoo, Conditioner, bath gel, soap, toothbrushes, cotton swabs and coffee.

Yes, we do. Please contact us for more details.

All guest rooms are equipped with a safety box. You can lock the safe with a 4-digit code.

No, there is no room service.

With a fee, we help make your event a little special. Please contact us for details.

We kindly ask you for your understanding that pets are not allowed.

You can make a reservation through the inquiry form on our website.
(Eggs ‘n Things does not take reservations.)

Yes. Prices vary according to size and type.
You can inquire through the inquiry form on our website.

Ingredients used in the dishes are not displayed next to the dishes. Please inquire our staff.

Yes, advanced reservation is required.
Please send your request through the inquiry form on our website at least 3 days prior to check-in date.
Maximum 5 people including kids and 5 luggage.
If you booked through our Japanese or English website (http://www.guamreef.com) and staying 4 nights and more, you will get one free round trip transportation between the airport and the hotel.
Please leave your Reference Number in the comments.
*Please note that the transportation service may NOT be private or may be fully booked.

Our staff will greet you at the arrival lobby located after customs.
The staff will have a greeting board with your name and our hotel logo on it.

【1st Passenger Base Fee】　USD30.00 for one way per car
【2nd-5th Passenger Additional Fee】　USD10.00 for one way per passenger
※Additional Fee is applicable to both adults and children (3 years and older). Infants at the age of 0-2 years old are free of charge.
If you book through our Japanese or English website (http//guamreef.com) and stay 4 nights and more, one round trip transportation between the airport and the hotel is free.

Yes, we can provide bed guards. Please make your request through the inquiry form on our website or inquire at Guest Service upon arrival.
Please note that the number of bed guards are limited.

Yes, we charge $5 a day.
Please make your request through the inquiry form on our website or inquire at Guest Service upon arrival.
Please note that the number of strollers are limited.

Yes, we can provide baby cribs. Please make your request through the inquiry form on our website or inquire at Guest Service upon arrival.
Please note that the number of baby cribs are limited.

No, we cannot set up a microwave in your room.
However, we have a microwave available on every guest floor for your convenience.

No, there are no kids room available.

Yes, “Little Garden”, located in the Lobby, accepts temporary care.
Please see their information on our Facilities/Service webpage.

Bon Voyage is located on the lobby floor. (Hours 8: 30 ~ 22: 30)

Yes, please show your “Pool Card” to exchange for a pool towel.
Please note that we do not allow you to take the pool towel outside the pool area, such as the beach.

No, we do not rent life jackets or swim floats.

Please fill out our Lost and Found form on our website regarding forgotten items.

Yes. Please contact us through the inquiry form on our website.
You may also inquire with Guest Service.

Yes, we can exchange Japanese Yen/Korean Won at the Front Desk.